Responsible Gaming

Playing at Disrupt Entertainment’s brands should be something positive and entertaining, whilst also thrilling and fun. Sometimes it is hard to control how much we want to play in relation to how much we can afford to lose.

In this section you’ll find ways to help make sure your gambling is within controllable limits, as well as show you places to turn to if you feel you might require help.

Deposit, Loss and Wagering Limits

You can set Deposit Limits, Loss Limits and Wagering Limits at any time from within Your Player Account, or by contacting our support team, to help you keep your gambling under control. These limits let you cap how much you deposit, lose, or wager over a period of your choosing, giving you an extra layer of control over your play. If you’d like help setting up or adjusting any of these limits, please contact support and we’ll be happy to assist.

Self-Exclusion

If you feel you need to take a break from gambling, you can request self-exclusion at any time by contacting our support team or, where available, directly via “My Account”. If you tell us, or we reasonably believe, that you have a gambling problem, we may also apply restrictions to your account, including suspending it, in order to help protect you.

Once you make a self-exclusion request, we will pay out any outstanding funds in your account as soon as possible, using your last recorded payment details or, where necessary, contacting you for updated ones. Self-exclusion is taken seriously and is treated as a material commitment on both sides – please reach out to support if you’d like to discuss your options.

Underage Gaming

Gambling on our website is strictly for adults. You must be at least 18 years of age, or any higher legal age that applies to you, in order to open an account or play. As part of our identity verification process, we check age and identity documents to confirm eligibility before allowing full access to deposits and withdrawals.

We take the prevention of underage gambling very seriously. If it is discovered that a player was under the legal age at the time of any gambling activity, their account will be closed immediately, and any winnings or bonus funds accrued during that time will be forfeited. Parents and guardians are encouraged to take appropriate steps – such as using parental control or filtering software – to prevent minors from accessing gambling websites.

How do I know if I play too much?

If you find three or four of these statements to be true regarding your online play, you could be at the beginning of a gambling problem. We recommend that you seek professional advice.

  • You are preoccupied with gambling.
  • You need to gamble with increasing amounts of money in order to achieve the desired excitement.
  • You’ve repeated unsuccessful efforts to control, cut back, or stop gambling.
  • You’re restless or irritable when attempting to cut down or stop gambling.
  • You gamble as a way of escaping from problems or relieving a dysphoric mood.
  • You lie to family members, a therapist, or others to conceal the extent of involvement with gambling.
  • You’ve committed illegal acts such as forgery, fraud, theft, or embezzlement to finance gambling.
  • You’ve jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling.
  • You rely on others to provide money to relieve a desperate financial situation caused by gambling.

I think a friend or someone in my family plays too much

Below is a list of warning signals and signs. Does this remind you of someone you know?

Time

More and more time is used to gamble and plan around playing. The person is preoccupied more often and prioritises gambling over things that used to be more important in the person’s life.

Economy

Money disappears from accounts, the person is borrowing money more often without being able to pay it back, and may have money problems or trouble paying bills, despite a steady income.

Mood

The person is more worried than usual, more easily irritated, and shows several signs of depression and anxiety.

Behaviour

It is not unusual that the person becomes isolated from friends and relatives and avoids social activities.

Professional Support

  • Gambling Therapy – A global service offering free practical advice and emotional support to anyone affected by problem gambling. Gambling Therapy also offers a free app providing tools and information to help identify and overcome problem gambling.
  • Gamblers Anonymous – A fellowship of men and women who share their experiences with the common aim of resolving problem gambling while helping others do the same.
  • EGIS FZCO, a company incorporated in Dubai with trade licence number 22105 whose registered address is at Unit 22105-001, IFZA Business Park, DDP, Dubai, United Arab Emirates.
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